Terms and Conditions
Last Updated: February 25, 2026
These Terms and Conditions govern your use of First Response Restoration Co. services, including our website and our SMS and email communications programs.
By accessing our website or opting into our communications, you agree to these Terms and our Privacy Policy.
Privacy Policy:
https://firstresponseky.com/privacy-policy/
1. Program Description
First Response Restoration Co. may send SMS and email messages to users who opt in. Messages may include:
Emergency service confirmations
Appointment reminders
Scheduling updates
Service notifications
Project status updates
Occasional promotional or seasonal offers related to restoration services
Message frequency may vary depending on user interaction.
2. Eligibility (18+ Requirement)
By opting into SMS communications, you confirm that you are at least 18 years of age and are the authorized user of the mobile phone number provided.
Our services and messaging programs are not intended for individuals under the age of 18.
3. Consent to Receive Messages
By providing your phone number and manually opting in through:
https://firstresponseky.com/contact-us/
or through any website form that includes an optional SMS consent checkbox,
you authorize First Response Restoration Co. to send text messages to your mobile number.
Consent is not a condition of purchase.
Message frequency varies. Message and data rates may apply.
4. Opt Out
You may cancel the SMS service at any time by replying STOP to:
+1 (859) 300-9532
or
+1 (859) 800-3138
After you send STOP, we will send a confirmation message and you will no longer receive SMS messages from us unless you opt in again.
5. Opt In Again
If you previously opted out, you may re-enroll by submitting your information again through our website form and providing consent.
6. Help and Customer Support
For assistance, reply HELP to any SMS message or contact us directly at:
First Response Restoration Co.
909 E Loudon Ave #2
Lexington, KY 40505
United States
Email: support@firstresponseky.com
Phone: +1 (859) 300-9532
7. Message Frequency and Rates
Message frequency varies.
Message and data rates may apply for messages sent to you from us and from you to us. For questions regarding your messaging or data plan, please contact your wireless provider.
8. Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
9. Privacy
Your participation in our messaging program is also governed by our Privacy Policy, available at:
https://firstresponseky.com/privacy-policy/
10. Changes to Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised “Last Updated” date.
11. Contact Information
If you have questions regarding these Terms, you may contact:
First Response Restoration Co.
909 E Loudon Ave #2
Lexington, KY 40505
United States
Email: support@firstresponseky.com
Phone: +1 (859) 300-9532
If you have any questions regarding privacy, please review our Privacy Policy at: