Privacy Policy
Last Updated: February 25, 2026
First Response Restoration Co. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and share your information when you use our website, request emergency service, schedule an inspection, or engage our restoration services, including SMS and email communications.
By using our website or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.
1. Information We Collect
Contact Information
We may collect your name, email address, phone number, service address, and other contact details when you:
Submit a contact form
Request emergency restoration services
Schedule an inspection or estimate
Call or text our business numbers
Otherwise provide information to us
Communications Data
If you opt in to receive SMS or email communications, we collect and maintain records of:
Your consent
Messaging preferences
Opt-in source
Opt-out activity
Usage and Device Information
We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include:
IP address
Browser type
Device information
Pages visited
Interaction data
Service and Property Information
If you request restoration services (such as water damage, fire damage, or mold remediation), we may collect information related to your property, damage details, insurance information, and service interactions.
2. How We Use Your Information
We use your information to:
Respond to emergency service requests and inquiries
Schedule inspections, estimates, and appointments
Send appointment confirmations and reminders
Provide restoration updates and service notifications
Communicate with you about active projects
Send marketing communications only if you have explicitly consented
Improve our website and service performance
Maintain compliance records related to consent and opt-outs
Protect our business and users from fraud or security threats
3. SMS Communications and Consent
First Response Restoration Co. offers SMS communications for both service-related and limited marketing purposes.
How Users Opt In
Users opt in to receive SMS messages by submitting a form on our website and manually checking one or more optional SMS consent checkboxes. These checkboxes are not pre-selected.
Consent to receive SMS messages is not a condition of purchase.
Types of SMS Messages
If consent is provided, users may receive:
Emergency service confirmations
Appointment reminders
Scheduling updates
Service notifications
Project status updates
Occasional promotional or seasonal offers related to restoration services
Message frequency varies depending on user interaction. Message and data rates may apply.
Opt-Out and Assistance
Users may opt out at any time by replying STOP to any SMS message. After opting out, users will receive a confirmation message and will no longer receive SMS communications unless they opt in again.
For assistance, users may reply HELP or contact us at:
Email: support@firstresponseky.com
Phone: +1 (859) 300-9532
We maintain records of user consent and opt-out activity in accordance with applicable regulations.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to personalize user experience and analyze website performance. Users can manage cookie preferences through their browser settings. Disabling cookies may affect website functionality.
5. How We Share Your Information
We do not sell your personal information.
No mobile information, SMS opt-in data, or consent data will be shared with third parties or affiliates for marketing or promotional purposes.
We may share information only in the following limited circumstances:
Service Providers
We may share information with trusted vendors who assist in providing services such as:
SMS delivery platforms
Email platforms
Scheduling systems
CRM systems
Customer support tools
Analytics services
These providers may only use information to perform services on our behalf.
Legal Requirements
We may disclose information if required by law or to protect the rights, safety, or security of First Response Restoration Co., our customers, or others.
Business Transfers
If First Response Restoration Co. is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction. Any successor entity will be required to honor this Privacy Policy.
6. Your Choices and Rights
SMS Opt-Out
Reply STOP to any SMS message to unsubscribe.
Email Opt-Out
Click the unsubscribe link in any marketing email.
Access or Correction
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure.
8. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
10. Contact Information
If you have questions about this Privacy Policy, you may contact:
First Response Restoration Co.
909 E Loudon Ave #2
Lexington, KY 40505
United States
Website: https://firstresponseky.com/
Email: support@firstresponseky.com
Phone: +1 (859) 300-9532